Privacy Policy

Core Reformer Pilates (“we”, “us”) operates a boutique reformer pilates studio at 110 Manchester Road, Altrincham WA14 1NU. We are responsible for your personal data as described in this policy.

We collect information you give us directly — such as your name, email address, phone number, and payment details — when you create an account, book a class, purchase a pack or gift card, or contact us.

We also receive limited technical data automatically, including your IP address, browser type, and the pages you visit, through cookies and similar technologies (see our Cookies Policy).

We use your information to:

• Manage your account, bookings, credits and rewards
• Process payments for packs, gift cards and merchandise
• Communicate with you about classes, schedule changes and offers
• Respond to your enquiries and provide customer support
• Improve our website, services and the studio experience
• Meet our legal and accounting obligations

We process your personal data on the lawful bases of contract (to deliver the services you book), legitimate interests (operating and improving our business), legal obligation, and your consent where you have opted in to marketing communications.

We do not sell your personal data. We share it only with trusted service providers who help us run the studio — for example payment processors, booking platform providers, and email services — under written agreements that require them to protect your data.

We may also disclose information where required by law or to protect our rights, safety or property.

We keep your personal data only for as long as necessary for the purposes set out in this policy — typically for the duration of your relationship with us plus a reasonable period thereafter to meet legal, tax or accounting requirements.

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal data, as well as the right to data portability and to object to certain processing. You can also withdraw marketing consent at any time.

To exercise any of these rights, email us at hello@coreformer.co.uk.

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe we have done so inadvertently, please contact us so we can delete it.

We may update this policy from time to time. We will post the revised version on this page with a new “last updated” date.